Shipping policy

Last updated: October 18, 2026

This Shipping Policy explains how Liv & Silk processes and delivers your order.

Order Processing and Delivery Time

Your order is prepared once your payment is confirmed. Delivery takes 9 to 17 business days from the date of your order (excluding weekends and public holidays). This estimate covers preparation and transport, and we will update it once we have measured actual delivery times.

Shipping Costs

We offer free shipping on every order, with no minimum purchase required.

Order Tracking

We email you a tracking number within 3 business days of your order. Use the tracking link in that email to follow your package. If you have not received tracking information within 3 business days of placing your order, please contact us.

Delays

While most orders arrive within the estimated window, occasional delays can occur during transport, due to customs processing or carrier conditions beyond our control.

Customs, Duties, and Taxes

For orders shipped outside the European Union, your order may be subject to import duties and taxes, which are levied once the package reaches its destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.

Lost or Delayed Packages

If your package appears lost or significantly delayed, contact us at contact@livsilk.com with your order number and we will investigate with the carrier on your behalf.

Contact

Questions about your delivery? Reach us at contact@livsilk.com.